Have Questions? Let's Talk

Reach out anytime! Our friendly support team is here to help. Complete the contact form, and we'll respond promptly.

Email

mail us @

corporate@peerhubltd.com
Phone

contact us on

+234 916 140 4051 +15878824064

Frequently Asked Questions.

We answer some of your Frequently Asked Questions regarding our platform. If you have a query that is not answered here, Please contact us via mail.

User ratings are calculated by averaging all individual scores received from trading partners. The formula is: Average Rating = (Sum of all individual ratings) ÷ (Total number of ratings) For example, if you receive five 5-star ratings, your average rating is 5. Feedback quality and recent Transactions may also influence visibility.
Yes. The platform includes in-app messaging tools for direct communication, enabling real-time negotiation, trade confirmation, and dispute resolution. Features include: Secure chat with encryption File/image sharing for proof of payment Automated dispute escalation after inactivity periods
Build credibility by: Completing trades promptly and honoring agreements Maintaining a high rating (aim for 4.5+ stars) Verifying your profile (ID, bank details) Using secure payment methods (e.g., escrow services) Providing detailed trade terms upfront
To start trading, you must: Create an account with a valid email/phone number. Complete KYC verification (government ID, proof of address). Fund your account via accepted payment methods.
Disputes are resolved through: Direct negotiation via chat. Escalation to moderators if unresolved (provide screenshots/payment proof). Third-party mediation or arbitration, with funds held in escrow until resolution.
To start trading, you must: Create an account with a valid email/phone number. Complete KYC verification (government ID, proof of address). Fund your account via accepted payment methods.
Completing trades promptly and honoring agreements Maintaining a high rating (aim for 4.5+ stars) Verifying your profile (ID, bank details) Using secure payment methods (e.g., escrow services) Providing detailed trade terms upfront
Your data is secured using: End-to-end encryption for transactions and communications. Compliance with GDPR and Nigeria Data Protection Regulation (NDPR). Regular security audits and anonymized analytics. Biometric verification (e.g., facial recognition) is optional and processed by third-party services with strict retention policies.
Supported methods include: Bank transfers (NGN, USD, EUR) Debit/Credit Cards (Verve, Mastercard, Visa) E-wallets (PayPal, Skrill) Cryptocurrencies (BTC, USDT) Local Nigerian options: UPI, Paga, and direct Naira transfers
A peer-to-peer (P2P) exchange allows users to trade currencies directly without intermediaries. Key features: Direct negotiation of rates and payment methods. Escrow protection to secure funds until both parties confirm. Decentralized liquidity from a global user base. This model reduces fees and increases transparency compared to traditional FX brokers

Our Top Payment Methods

We use cookies and tracking technologies to enhance functionality, security, and user experience on our website. However, we do not use them for advertising tracking or targeted marketing. learn more

Allow